Question 1

What happens if the AI doesn't know the answer?

Accepted Answer

The AI is trained strictly on your business knowledge. If it is asked a question it cannot answer, it is programmed to politely explain that it doesn't have that information and will take a message for a human team member to follow up. It will never guess or hallucinate answers.

Question 2

How long does a platform build take?

Accepted Answer

A standard platform build typically takes 3-4 weeks from the completion of your Blueprint. More complex builds with extensive custom automations or large data migrations may take longer. We provide a clear timeline during the Discovery Call.

Question 3

What are your Service Level Agreements (SLAs)?

Accepted Answer

We provide a 99.9% uptime guarantee for the core platform. Technical support requests are typically addressed within 1 business day, and critical issues are prioritized immediately.

Question 4

Is my data secure?

Accepted Answer

Yes. The platform uses enterprise-grade encryption for data at rest and in transit. We are fully compliant with GDPR and other major data protection regulations.

Question 5

What does the onboarding process look like?

Accepted Answer

Onboarding starts with the Business Automation Blueprint to map your processes. From there, we configure your platform, migrate your data, and provide comprehensive training for you and your team before going live.

Question 6

Are there any geographic limits to your services?

Accepted Answer

Our platform and AI services are available globally. However, Local AEO and some SMS/Voice features may have specific carrier requirements or limitations depending on your country.

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